Returns and guarantee policy

14 day money back refund

Not happy with the bike? Not a problem. All bicycles are fully refundable within 14 days of receipt provided they are returned in the original condition and packaging. The cost of postage is not refunded and return postage is at the expense of the purchaser. Please make sure to contact Retro Bike Rotterdam before returning the bicycle. 

2 month guarantee

Defects in material and/or workmanship under normal use of the bike are guaranteed for 2 months. This may be covered by sending replacement components or in some cases covering repair costs at your local bicycle shop. It is essential that you first contact us to see what the best solution is for your problem. 

Free tune up

Bikes which have been purchased locally can be brought in for a free tune up. Please message for an appointment.